- 1 x kimono coat
- 1 x t-shirt
- 1 x pants
- All our costumes are tailor made, we will need 7-15 working days to process your order.
- Please refer to our size chart to choose a correct size for yourself.
- If you want to make a custom size, please send us your detail sizes as following:
- Height: Weight: shoulder:
- bust: Waist: Hips:
1.Your item will be dispatched within 7-10 business days from verified payment.
* DHL express shipping usually take 5-7 working days dependent on the country.
* EMS express shipping usually takes 5-8 working days dependent on the country.
* China post Air Mail As usual,ship to Asia,West Euro,USA around 7-15 days; ship to South America,Mid-East,East Euro,Africa around 15-30 days.
3.We will ship to ESCROW address only.Please make sure your address in ESCROW is matched with your shipping address before you pay.
4.We will not be responsible for any delay during delivery including but not limited to customs postage checking,strike,force majeure etc.
5.Our price does not include taxes,VAT,or other hidden charges.
please kindly note free shipping via China Post Air Mail, it takes 20-50 days. Brazil’s national need 30 to 80 days.
if you need the product urgent, please choose the faster delivery way to Fedex, DHL or EMS etc.
your feedback is very important for us, we sincerely invite you to leave positive feedback if you are satisfied with our product and service. We will give positive feedback to you too. Thank you very much!
If there is any problems in your purchasing, please email us before you submit your evaluation. We will try our best to solve the problem.Your satisfication is our greatest power. We will try our best to service you!
Enjoy your shopping and have a nice time in our store! 🙂
Thank you for visiting and welcome back again
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of animemangazone (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of animemangazone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.